Refund & Return Policy

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Returns Policy

How do I return an item(s)?

ZASHOP.AE gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 7 days limit from the date of delivery, can be filed for return.

Non-returnable Products.
You do not have a right to return, replace or exchange products in respect of:

1. Products that have been used or damaged by you or are not in the same condition as you received them.
2. Products with tampered or missing serial numbers; or
3. Personalized items which you requested to be designed especially for you.
4. Items on sale.
5. Items that are not in original condition and packaging.
6. Damaged items due to misuse or showing signs of wear and tear, even if they still under warranty period.
7. Items that have been assembled, used, altered etc.
8. FOC delivery items are not eligible for returns.
9. Orders shipped to international destinations [World Wide].

For delivered products, we will refund to you the product amount in full (excluding the original shipping fees plus the return fees in case of the product is not as expected. Note: If you are in the UAE and would like to return the item without paying the return fees, please send it back to ZASHOP.AE Headquarters: Al Barsha 1, Al Attar Business Centre, shop 28,

If the products are faulty or not as described on our Site; or

If you reason for return is due to an error on our side, such as an error in pricing or description, etc.

For products not delivered, you will receive a full refund if you cancel the order before shipping.

Your Refund:

If the products are faulty or not as described on our Site; or

If you reason for return is due to an error on our side, such as an error in pricing or description, etc.

For products not delivered, you will receive a full refund if you cancel the order before shipping