Return Policy

At ZASHOP, we care about your comfort and the quality of our products. Below are the conditions for returning or exchanging items purchased from our store or online.

General Return Conditions:

• You can return or exchange your item within 7 calendar days from the date of delivery.
• Return is only possible if the product is in its original condition, with intact packaging and no signs of use.
• You must provide a receipt or order number.
• Refunds will be processed only after verifying the product — to ensure it has not been opened or used.
• The cost of shipping for returns is covered by the customer, except in cases where the return is due to an error on our part.

Non-returnable and Non-exchangeable Products:

• Tattoo and PMU machines
• Opened pigments
• Opened cartridge or needle packaging
• Any products with damaged packaging or signs of use
• Personalized or custom-made items
• Items purchased on sale or during promotions
• International orders (outside the UAE)
• Gift items with free delivery (FOC items)

Errors on Our Part:

If you receive:

• An incorrect item,
• A defective product,

we will replace or refund the item at our expense, including shipping.

Refunds will be processed only after verifying the product — to ensure it has not been opened, used, or damaged.

Please contact us within 48 hours of receiving the item and provide photos and your order number.

Return Methods:

If you are located in the UAE and wish to return an item without paying for return shipping, you can bring it to our store:

Al Barsha 1, Al Attar Business Centre, Shop 28